Tenant Services - What you need to know
Are you new to renting?
What to expect...
We know it can be a daunting process, especially if this is your first time renting, but we are here to help and keep this process as simple and painless as possible.
We’ll ensure you have an understanding of:
Has an issue cropped up in your home?
Applying for a tenancy?
If you are applying to rent a property, there are a few things you need to provide:
Once you have applied, one of our property managers will be in touch if they haven’t already to book in a time for you to come into the office. The purpose of this meeting is to:
In-going Inspection Report
Pre-move in, our property managers carry out a detailed inspection of the property.
They take photos and compile a report to go with your Tenancy Agreement and tenant pack, which must be signed by you and should include any amends you may have.
This is important as it protects you at the end of your tenancy, so that you are not blamed for any pre-existing damages or required repairs.
Your first inspection
This is carried out in the first four weeks of your tenancy.
Your property manager will make an appointment to pop around and complete the first inspection with you.
They will go over the condition report and discuss any issues you may have, but more importantly they’ll ensure that you have settled in comfortably to your new home.
How often do we do them?
We schedule at least three inspections per year.
You will be given at least 48 hours notice and will be expected to have the property in a clean and tidy state prior to the inspection.
If there are any maintenance issues, you can discuss these with your property manager ahead of time or at the inspection so that these can be investigated and dealt with.
We're here to help
Rental Arrears Procedure
Managing rent arrears is an extremely important part of our responsibilities to our owners. Ensuring all of our tenants pay on time, every time, plays a big part in why our owners trust us.
By signing your Tenancy Agreement, you are promising to pay us the agreed-upon rent each time it is due, and this should be your first priority as a tenant.
What happens if a payment is missed?
We have clear steps of communication set up to notify you on the first day of missed rent, on the fifth day, on the seventh day, and finally, if no payment has been made by the twelfth day, your case will be lodged with the Tenancy Tribunal. You may be summoned for a hearing, and this could result in the termination of your tenancy.
Team of licensed professionals
Our team of licensed professionals are here to help and to answer any questions you may have during your tenancy.
Should you encounter any issues along the way with the property, your first port of call is our maintenance request page on our website. This integrated tool notifies our team immediately and streamlines the process of getting the problem sorted.